EXXUIT Maison de Couture & Atelier

Return & No-Exchange Policy

Every Exxuit garment represents an uncompromised commitment to luxury craftsmanship and sartorial integrity. To safeguard the exclusivity and immaculate standard of our creations, all returned items are subject to strict verification protocols.

Strict No-Exchange Policy

Exxuit does not offer exchanges under any circumstances. We do not hold inventory for exchange requests. If a different size, color, or item is desired, clients must initiate an authorized return for eligible items and place a separate new purchase online or via Client Care.

The 3-Day Inspection Window

  • Initiation Window: Return requests must be formally submitted to Client Care within 3 calendar days (72 hours) of verified courier delivery confirmation.
  • Strict Expiry: Requests submitted beyond the 72-hour window cannot be accommodated under any circumstances.
  • No Direct Exchanges: Requests for product replacements or size exchanges will not be processed. Only return authorization for store credit/refund can be requested within this window.

Mandatory Return Authorization

  • Prior Clearance Required: Clients must contact Exxuit Client Care in writing to receive official dispatch clearance and specialized return instructions prior to shipping.
  • Refusal of Unsolicited Returns: Packages dispatched without prior written clearance from Client Care will be systematically refused at our atelier.

Garment Condition Standards

To be eligible for return approval, items must pass a rigorous multi-point inspection and satisfy all criteria below without exception:

  • Pristine & Unworn State: The garment must be completely unworn, unwashed, unaltered, and free of any signs of fabric stretching or structural wear.
  • Zero Stains or Odors: The fabric must show zero traces of makeup, deodorant, tanning formulas, liquids, body oils, or foreign scents, including perfume, cologne, and smoke.
  • Intact Security & Brand Tags: All original Exxuit brand labels, fabric care tags, and security return tags must remain attached in their exact original placement. Removal, re-attachment, or tampering with the security tag immediately voids return eligibility.
  • Complete Archival Packaging: The piece must be returned inside its original, undamaged Exxuit luxury presentation packaging, including archival garment covers, structured hangers, tissue linings, and custom transit boxes.
  • Accompanying Items: All original accessories, spare buttons, belts, fabric swatches, and documentation must be included and intact.

Bespoke & Non-Returnable Items

Due to their personalized nature, select creations are strictly excluded from both returns and alterations:

  • Custom Commissions: Made-to-order, bespoke, or custom-tailored garments are strictly final sale and cannot be returned, exchanged, or re-cut.
  • Personalized Adjustments: Any item adjusted or altered according to client specifications prior to dispatch is ineligible for return.

Technical Inspection & Final Resolution

  • Master Tailor Verification: Upon receipt, items undergo a 48-hour technical inspection by our atelier master tailors to verify fabric integrity and tags.
  • Approved Returns: Upon successful verification, refunds or store credits will be processed to the original payment method. Exchanges will not be issued.
  • Rejected Returns: Garments failing inspection standards will be returned to the client at the client’s expense.

Exxuit Client Care

Concierge Services: for return requests and inquiries.

Email: ________________
Telephone / WhatsApp: ________________